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 The Cisco UC system delivers fully integrated communications, converging voice, video,
and data over a single network infrastructure using standards-based protocols. The Cisco
UC system delivers unparalleled performance and capabilities to address current and
emerging communications needs in the enterprise environment, as illustrated by the
network topology in Figure 1-2.
Figure 1-2 Cisco UC Network
The Cisco UC product suite is designed to optimize functionality, reduce configuration and
maintenance requirements, and provide interoperability with a variety of other applications.
It provides this capability while maintaining high availability, QoS, and security.
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SRST
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IP
IP IP
IP IP
IP IP
Voice Mail
Contact
Center
Rich-Media
Conferencing
Presence
Server
3rd Party
Server
PSTN
IP WAN
8 Chapter 1: Cisco Unified Communications Manager Architecture
The Cisco UC system integrates the following major communications technologies:
■ IP telephony: IP telephony refers to technology that transmits voice communications
over a network using IP standards. Cisco UC includes a wide array of hardware and
software products such as call-processing agents, IP phones, voice-messaging systems,
video devices, conferencing, and many other applications.
■ Customer contact center: Cisco Unified Contact Center products are a combination
of strategy and architecture to revolutionize call center environments. Cisco Unified
Contact Center promotes efficient and effective customer communications across large
networks by enabling organizations to draw from a broader range of resources to
service customers. These resources include access to a large pool of agents and
multiple channels of communication and customer self-help tools.
■ Video telephony: The Cisco Unified Video Advantage products enable real-time video
communications and collaboration using the same IP network and call-processing
agent as Cisco UC. Cisco Unified Video Advantage does not require special end-user
training. Video calling with Cisco Unified Video Advantage is as easy as dialing a
phone number.
■ Rich-media conferencing: Cisco Unified MeetingPlace creates a virtual meeting
environment with an integrated set of IP-based tools for voice, video, and web
conferencing.
■ Third-party applications: Cisco works with leading-edge companies to provide the
broadest selection of innovative third-party IP communications applications and
products focused on critical business needs such as messaging, customer care, and
workforce optimization.